The message you are replying to: Re: Unable to register trial ?
LarryBoy wrote the following post at 08-18-2011 11:32 AM:
Usually that's a connectivity issue. Make sure you can browse to the internet before trying to unlock.
If you have internet access and still get the message, you might have a firewall getting in the way. See if you can disable it for the Eclipse Logbook program, even if it's just a for a minute or two while you unlock.
--LarryBoy
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