Hello,
I am sorry you haven't been able to get support. We do have a support page on www.logbook.com that you can send us an email to support@logbook.com also we have the Chat that is open M - F 8AM - 4:30PM MTN Time. Sounds like you need to run Windows updates on your computer to help resolve the printing issue, that is mostly caused by a Microsoft .NET framework issue. If that doesn't help then please go to www.Logbook.com and click on the CHAT NOW button to connect with a technician that can help troubleshoot the issue.
Hope this information helps, please let me know if you have any other questions. Thank you and have a great day!
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