We are very good about returning calls, so I'm confused. Be sure to leave your area code and phone number, along with a good time to call you.
We recommend emails only for low-priority items because they don't have a guaranteed response time.
We also have live chat at the website during business hours almost all the time.
If you want a fleet-oriented solution, you might want to look at our fleet solutions at www.rapidlog.com. You can purchase floating licenses of Eclipse Logbook, and get all the data and reports consolidated at a website.
Hope that helps,
--LarryBoy